Computer Maintenance Technology I Syllabus

Computer Maintenance Technology I

(Regional Course ID: I290 / Computer Installation & Repair)

Syllabus and Student Information
Grundy Area Vocational Center
2011-- 2012

Instructor:
Ms. Leanne Dammann
ldammann@gavc-il.org
815-942-4390 x226

Course description: CMT I is designed to prepare students to service and maintain modern personal computers and peripherals. Basic networkingconcepts and functions will also be covered. Students will become adept at troubleshooting and diagnosing problems, as well as performing routine maintenance on PCs. Students will learn to install and replace the major hardware components of the system, maintain and repair those components, as well as build a complete system. Students will also install, configure and troubleshoot various operating systems, including DOS and Windows. Various peripherals, such as printers/scanners, as well as portable devices will also be examined. This course emphasizes practical application of theories covered. Hands-on activities, lecture, and student reading/homework provide the platform for learning. Each student will be provided the resources needed to prepare for the CompTIA A+ certification exam. There are no prerequisites for this course.

Curriculum: The main text for this course will be software based. As a Cisco Local Academy, GAVC will utilize the Cisco IT Essentials version 4.1 curriculum for this course. Students will be given a copy of the software based curriculum on the flash drive they bring to class. Students will be required to use this application outside of class as well as in class. Instructions for installing the software on the students’ home computer can be acquired from the instructor. In addition, students will have a Cisco Academy user id and password to view the curriculum directly from the Cisco Academy web site at http://cisco.netacad.net. Other supplemental materials will be utilized throughout the course. These materials may include any or all of the following: The Enhanced A+ Guide to Managing and Maintaining Your PC, Seventh Editionby Jean Andrews, (Course Technology), excerpts from other texts deemed useful by the instructor, various websites, and other supplemental materials. Hands-on group lab work will constitute approximately 25% of the class time. This will include time spent servicing and maintaining GAVC’s 150+ computers and peripherals, as well as servicing customer machines in the school shop, (see below).

Required supplies and materials:Each student must purchase a basic computer technician’s tool kit, available in class. The cost of the tool kit is $25.00. In addition to the cost of the tool kit, there is a $20.00 course fee required of each student. Students will need to purchase outside of class, one three-ring binder, (1.5 inch or larger), and loose leaf paper used for required journaling, vocabulary assignments, in-class note taking, and recording assigned homework, as well as his/her own writing utensils. These will notbe provided in class.

Grading:Students will be graded based on a combination of factors. Each of these factors will be weighted equally. These factors include, but are not limited to: Homework assignments, Technical Journal writing and vocabulary, Classroom lab work, Periodic quizzes/tests/exams, Citizenship/behavior, and Portfolio development.

Grading Scale: All GAVC students will be graded on the following scale:

A 93 – 100

B 85 – 92

C 77 – 84

D 70 – 76

F 0 – 69

Articulation/Dual Credit: A grade of B or better in this class will earn the student 8 credit hours at Joliet Junior College, (CIS 275 & CIS 276).

Extra Credit: Students may bring to class, one box of tissues and/or one large back of hard candy in order to earn one point of extra credit per semester.

GAVC Computer Repair Shop: The CMT I class continues to provide services to the community by taking in computer repair work. Community members may drop off their computers/peripherals for repair and students get first-hand experience working in a computer repair shop.

Work Days: Most Fridays will be scheduled work days. Work that needs to be done on GAVC machines or school shop customer machines will be the responsibility of the CMT I students, with help from the instructors. Students will also be allowed to bring equipment from home for repair or service work.

Skills USA/BPA
Students may EARN the privilege of participating in a student organization, such as Skills USA or Business Professionals of America. Regional, State, and National competitions are regularly attended by GAVC students.

Internships
Students may also EARN the reward of being selected as a GAVC Technical Intern. Other internships are also available in and around Grundy County. This is an excellent way for students to gain valuable practical experience in the IT field.


 

Professional Portfolio Development
Students will build a professional portfolio throughout the year, consisting of work samples, career documents, and other supporting artifacts which will be useful in their future endeavors.

SYLLABUS

The following is a detailed syllabus of the Cisco Academy IT Essentials curriculum. As stated previously, this curriculum will be augmented through the use of supplemental materials deemed beneficial by the instructor. 

Chapter 1 Introduction to the Personal Computer
1.1 Explain IT industry certifications
1.1.1 Identify education and certifications
1.1.2 Describe the A+ certification
1.1.3 Describe the EUCIP certification
1.2 Describe a computer system
1.3 Identify the names, purposes, and characteristics of cases and power supplies
1.3.1 Describe cases
1.3.2 Describe power supplies - Inverter, voltage, wattage, capacity, voltage selector switch
1.4 Identify the names, purposes, and characteristics of internal components
1.4.1 Identify the names, purposes, and characteristics of motherboards – ATX, proprietary
1.4.2 Explain the names, purposes, and characteristics of CPUs Triple core, quad core
1.4.3 Identify the names, purposes, and characteristics of cooling systems
1.4.4 Identify the names, purposes, and characteristics of ROM and RAM - SODIMM, DDR3, PC100, PC133, PC2700, PC3200, DDR3-1600, DDR2-667, single channel versus dual channel, memory speed
1.4.5 Identify the names, purposes, and characteristics of adapter cards - Sound card, TV tuner, capture card
1.4.6 Identify the names, purposes, and characteristics of storage drives -  RAID, solid state versus magnetic, Bluray
1.4.7 Identify the names, purposes, and characteristics of internal cables - eSATA
1.5 Identify the names, purposes, and characteristics of ports and cables - RJ-11
1.6 Identify the names, purposes, and characteristics of input devices - KVM switch, fingerprint scanner
1.7 Identify the names, purposes, and characteristics of output devices - Multi-monitor, SXGA, contrast ratio, degauss, native resolution
1.8 Explain system resources and their purpose

Chapter 2 Safe Lab Procedure and Tool Use
2.1 Explain the purpose of safe working conditions and procedures
2.1.1 Identify safety procedures and potential hazards for users and technicians - Electrical safety, inverter, trip hazard
2.1.2 Identify safety procedures to protect equipment from damage and data from loss - EMI, network interference, RFI, cordless phone and microwave interference
2.1.3 Identify safety procedures to protect the environment from contamination
2.2 Identify tools and software used with personal computer components and their purposes
2.2.1 Identify hardware tools and their purpose
2.2.2 Identify software tools and their purpose
2.2.3 Identify organizational tools and their purpose
2.3 Implement proper tool use
2.3.1 Demonstrate proper use of an antistatic wrist strap
2.3.2 Demonstrate proper use of an antistatic mat
2.3.3 Demonstrate proper use of various hand tools
2.3.4 Demonstrate proper use of cleaning materials

Chapter 3 Computer Assembly – Step by Step
3.1 Open the case
3.2 Install the power supply
3.3 Attach the components to the motherboard and install the motherboard
3.3.1 Install a CPU and a heat sink / fan assembly
3.3.2 Install the RAM
3.3.3 Install the motherboard
3.4 Install internal drives
3.5 Install drives in external bays
3.5.1 Install the optical drive
3.5.2 Install the floppy drive
3.6 Install adapter cards
3.6.1 Install the NIC
3.6.2 Install the wireless NIC
3.6.3 Install the video adapter card
3.7 Connect all internal cables
3.7.1 Connect the power cables
3.7.2 Connect the data cables
3.8 Re-attach the side panels and connect external cables to the computer
3.8.1 Re-attach the side panels to the case
3.8.2 Connect external cables to the computer
3.9 Boot the computer for the first time
3.9.1 Identify beep codes
3.9.2 Describe BIOS setup

Chapter 4 Basics of Preventive Maintenance and Troubleshooting
4.1 Explain the purpose of preventive maintenance
4.2 Identify the steps of the troubleshooting process
4.2.1 Explain the purpose of data protection
4.2.2 Identify the problem
4.2.3 Establish a theory of probable causes
4.2.4 Determine an exact cause
4.2.5 Implement the solution
4.2.6 Verify solution and full system functionality
4.2.7 Document findings

Chapter 5 Fundamental Operating Systems
5.1 Explain the purpose of an operating system
5.1.1 Describe the characteristics of modern operating systems
5.1.2 Explain operating system concepts - 32 bit versus 64 bit, x86 versus x64, application compatibility, compatibility mode
5.2 Describe and compare operating systems to include purpose, limitations, and compatibilities
5.2.1 Describe desktop operating systems - Windows Vista Home, Windows Vista Home Premium, Windows Vista Business, Windows Vista Ultimate
5.2.2 Describe network operating systems
5.3 Determine operating system based on customer needs
5.3.1 Identify applications and environments that are compatible with an operating system
5.3.2 Determine minimum hardware requirements and compatibility with the OS platform - Vista hardware requirements, Vista features, installed program location
5.4 Install an operating system
5.4.1 Identify hard drive setup procedures
5.4.2 Prepare hard drive
5.4.3 Install the operating system using default settings
5.4.4 Create accounts
5.4.5 Complete the installation
5.4.6 Describe custom installation options - Network install, recovery CD, factory recovery partition
5.4.7 Identify the boot sequence - files and Registry files, Types of boot devices
5.4.8 Describe how to manipulate operating system files - msinfo32, dxdiag, cmd
5.4.9 Describe directory structures
5 .5 Navigate a GUI (Windows)
5.5.1 Manipulate items on the desktop - Vista Sidebar, Vista Aero, taskbar
5.5.2 Explore control panel applets
5.5.3 Explore administrative tools - Computer management, performance monitor, services, MMC
5.5.4 Install, navigate, and uninstall an application
5.5.5 Describe upgrading an operating system - Windows Vista, user data migration, User State Migration Tool
5 .6 Identify and apply common preventive maintenance techniques for operating systems
5.6.1 Create a preventive maintenance plan - Driver, firmware, OS, and security maintenance
5.6.2 Schedule a task - Startup programs
5.6.3 Back up the hard drive
5 .7 Troubleshoot operating systems
5.7.1 Review the troubleshooting process
5.7.2 Identify common problems and solutions - Troubleshooting scenarios

Supplemental Content – Windows 7

5.1.2 Explain operating system concepts

5.2.1 Describe desktop operating systems

5.3.2 Determine minimum hardware requirements and compatibility with the OS platform

5.4.2 Prepare hard drive

5.4.3 Install the operating system using default settings

5.4.5 Complete the installation

5.4.6 Describe custom installation options

5.4.9 Describe directory structures 

5.5.1 Manipulate items on the desktop 

5.5.2 Explore Control Panel applets

5.5.3 Explore administrative tools 

5.5.4 Install, navigate, and uninstall an application

5.5.5 Describe upgrading an operating system

5.6.2 Schedule a task 

5.6.3 Back up the hard drive

Chapter 6 Fundamental Laptops and Portable Devices
6.1 Describe laptops and other portable devices
6.1.1 Identify some common uses of laptops
6.1.2 Identify some common uses of PDAs and smartphones
6.2 Identify and describe the components of a laptop
6.2.1 Describe the components found on the outside of the laptop - RJ-11
6.2.2 Describe the components found on the inside of the laptop - Stylus, digitizer, function keys, point devices
6.2.3 Describe the components found on the laptop docking station
6.3 Compare and contrast desktop and laptop components
6.3.1 Compare and contrast desktop and laptop motherboards - SODIMM
6.3.2 Compare and contrast desktop and laptop processors
6.3.3 Compare and contrast desktop and laptop power management
6.3.4 Compare and contrast desktop and laptop expansion capabilities
6.4 Explain how to configure laptops
6.4.1 Describe how to configure power settings - Vista power options, suspend, sleep timer, Wake-on-LAN
6.4.2 Describe the safe installation and removal of laptop components - Express bus, electrical input devices, auto-switching
6.4.3 Laptop communication hardware installation and configuration - Bluetooth, infrared, cellular WAN, Ethernet, modem
6.5 Compare the different mobile phone standards
6.6 Identify common preventive maintenance techniques for laptops and portable devices
6.6.1 Identify appropriate cleaning procedures
6.6.2 Identify optimal operating environments
6.7 Describe how to troubleshoot laptops and portable devices
6.7.1 Review the troubleshooting process
6.7.2 Identify common problems and solutions - Troubleshooting scenarios

Supplemental Content – Windows 7
6.4.1 Describe how to configure power settings

6.4.3 Laptop communication hardware installation and configuration

Chapter 7 Fundamental Printers and Scanners
7 .1 Describe the types of printers currently available
7.1.1 Describe the characteristics and capabilities of printers
7.1.2 Describe printer to computer interfaces
7.1.3 Describe laser printers
7.1.4 Describe impact printers
7.1.5 Describe inkjet printers
7.1.6 Describe solid-ink printers
7.1.7 Describe other printer types
7 .2 Describe the installation and configuration process for printers
7.2.1 Describe how to set up a printer - Consumables
7.2.2 Explain how to power and connect the device using local or network port - Local versus network printers
7.2.3 Describe how to install and update the device driver, firmware, and RAM
7.2.4 Identify configuration options and default settings
7.2.5 Describe how to optimize printer performance
7.2.6 Describe how to print a test page
7.2.7 Describe how to share a printer
7.3 Describe the types of scanners currently available
7.3.1 Describe scanner types, resolution, and interfaces
7.3.2 Describe all-in-one devices
7.3.3 Describe flatbed scanners
7.3.4 Describe handheld scanners
7.3.5 Describe drum scanners
7.4 Describe the installation and configuration process for scanners
7.4.1 Explain how to power and connect a scanner
7.4.2 Describe how to install and update the device driver
7.4.3 Identify configuration options and default settings
7.5 Identify and apply common preventive maintenance techniques for printers and scanners
7.5.1 Describe printer maintenance
7.5.2 Describe scanner maintenance
7.6 Troubleshoot printers and scanners
7.6.1 Review the troubleshooting process
7.6.2 Identify common problems and solutions - Troubleshooting scenarios

Supplemental Content – Windows 7

7.2.6 Describe how to print a test page

7.2.7 Describe how to share a printer 

Chapter 8 Fundamental Networks
8.1 Explain the principles of networking
8.1.1 Define computer networks
8.1.2 Explain the benefits of networking
8.2 Describe types of networks
8.2.1 Describe a LAN
8.2.2 Describe a WAN
8.2.3 Describe a WLAN
8.2.4 Explain peer-to-peer networks
8.2.5 Explain client/server networks - Basics of workgroups, basics of domains
8.3 Describe basic networking concepts and technologies
8.3.1 Explain bandwidth and data transmission - Bandwidth, latency
8.3.2 Describe IP addressing
8.3.3 Define DHCP
8.3.4 Describe Internet protocols and applications - Common ports
8.3.5 Define ICMP
8.4 Describe the physical components of a network
8.4.1 Identify names, purposes, and characteristics of network devices
8.4.2 Identify names, purposes, and characteristics of common network cables - RJ-11, RJ-45
8.5 Describe LAN topologies and architectures
8.5.1 Describe LAN topologies
8.5.2 Describe LAN architectures
8.6 Identify standards organizations
8.7 Identify Ethernet standards
8.7.1 Explain cabled Ethernet standards
8.7.2 Explain wireless Ethernet standards
8.8 Explain OSI and TCP/IP data models
8.8.1 Define the TCP/IP model
8.8.2 Define the OSI model
8.8.3 Compare OSI and TCP/IP
8.9 Describe how to configure a NIC and a modem
8.9.1 Install or update a NIC driver
8.9.2 Attach computer to existing network - Ping, telnet
8.9.3 Describe the installation of a modem
8.10 Identify names, purposes, and characteristics of other technologies used to establish connectivity
8.10.1 Describe telephone technologies
8.10.2 Define power line communication
8.10.3 Define broadband
8.10.4 Define VoIP
8.10.5 Define VPN
8.11 Identify and apply common preventive maintenance techniques used for networks
8.12 Troubleshoot a network
8.12.1 Review the troubleshooting process
8.12.2 Identify common network problems and solutions - Troubleshooting scenarios

 

Supplemental Content – Windows 7

8.3.2 Describe IP addressing 

8.9.1 Install or update a NIC driver

Chapter 9 Fundamental Security
9.1 Explain why security is important
9.2 Describe security threats
9.2.1 Define viruses, worms, and Trojans
9.2.2 Explain web security
9.2.3 Define adware, spyware, and grayware
9.2.4 Explain Denial of Service
9.2.5 Describe spam and popup windows
9.2.6 Explain social engineering
9.2.7 Explain TCP/IP attacks
9.2.8 Explain data wiping, hard drive destruction, and recycling
9.3 Identify security procedures
9.3.1 Explain what is required in a basic local security policy - Data security, compliance, classification
9.3.2 Explain the tasks required to protect physical equipment - Intrusion detection, TPM
9.3.3 Describe ways to protect data - Port security, exceptions, biometrics, smartcard
9.3.4 Describe wireless security techniques - WEP, WPA, WPA2
9.4 Identify common preventive maintenance techniques for security
9.4.1 Explain how to update signature files for anti-virus and anti-spyware software
9.4.2 Explain how to install operating systems service packs and security patches
9.5 Troubleshoot security
9.5.1 Review the troubleshooting process
9.5.2 Identify common problems and solutions - Troubleshooting scenarios

Chapter 10 Communication Skills
10.1 Explain the relationship between communication and troubleshooting
10.2 Describe good communication skills and professional behavior
10.2.1 Determine the computer problem with the customer
10.2.2 Display professional behavior with the customer - Slang, cultural sensitivity, personal calls
10.2.3 Focus the customer on the problem during the call
10.2.4 Use proper netiquette
10.2.5 Implement time and stress management techniques
10.2.6 Observe service level agreements
10.2.7 Follow business policies - Time management, personal interruptions, status updates, meet expectations, repair and replacement options, verify customer satisfaction
10.3 Explain ethics and legal aspects of working with computer technology
10.4 Describe call center environment and technician responsibilities
10.4.1 Describe the call center environment
10.4.2 Describe level-one technician responsibilities
10.4.3 Describe level-two technician responsibilities

Chapter 11 Advanced Personal Computers
11.1 Give an overview of field, remote, and bench technician jobs
11.2 Explain safe lab procedures and tool use
11.2.1 Review safe working environments and procedures
11.2.2 Review names, purposes, characteristics, and safe and appropriate use of tools - Multimeter, cable tester, power supply tester, loopback plug
11.2.3 Identify potential safety hazards and implement proper safety procedures for computer components
11.2.4 Describe environmental issues
11.3 Describe situations requiring replacement of computer components
11.3.1 Select a case and power supply - Wattage, capacity, connector types and quantity, output voltage
11.3.2 Select a motherboard - Chip sets, bus speeds, socket types, expansion slots, memory slots
11.3.3 Select the CPU and heat sink/fan assembly - Socket types, speed, number of cores, power consumption, cache, front side bus, 32 bit versus 64 bit, CPU fan, case fan
11.3.4 Select RAM
11.3.5 Select adapter cards - Graphic card, sound card, storage controller, RAID card, eSATA card, wired and wireless network cards, capture card, I/O cards
11.3.6 Select storage devices and hard drives - Media reader, SATA, eSATA, removable, external
11.3.7 Select input and output devices
11.4 Upgrade and configure personal computer components and peripherals
11.4.1 Upgrade and configure a motherboard - Jumper settings, CMOS battery, advanced BIOS settings, firmware updates, socket types, expansion slots, memory slots, front panel connectors, I/O ports
11.4.2 Upgrade and configure a CPU and a heat sink/fan assembly - Socket types, CPU fan, case fan
11.4.3 Upgrade and configure RAM
11.4.4 Upgrade and configure BIOS
11.4.5 Upgrade and configure storage devices and hard drives - Media reader, RAID, partitions
11.4.6 Upgrade and configure input and output devices
11.5 Identify and apply common preventive maintenance techniques for personal computer components
11.5.1 Clean internal components
11.5.2 Clean the case
11.5.3 Inspect computer components
11.6 Troubleshoot computer components and peripherals
11.6.1 Review the troubleshooting process
11.6.2 Identify common problems and solutions
11.6.3 Apply troubleshooting skills - Troubleshooting scenarios


 

Supplemental Content – Windows 7
11.4.5 Upgrade and configure storage devices and hard drives

Chapter 12 Advanced Operating Systems
12.1 Select the appropriate operating system based on customer needs
12.1.1 Describe operating systems
12.1.2 Describe network operating systems
12.1.3 Windows OS directory structures - Windows OS comparisons
12.2 Install, configure, and optimize an operating system
12.2.1 Compare and contrast a default installation and a custom installation
12.2.2 Install Windows XP using a custom installation - Vista unattended installation
12.2.3 Create, view, and manage disks, directories, and files - Partitions, mount points, FAT 32, NTFS, drive status
12.2.4 Identify procedures and utilities used to optimize the performance of operating systems - Checkdisk, System Monitor, Administrator Tools, Device Manager, Task Manager, System Information, Vista Utilities
12.2.5 Identify procedures and utilities used to optimize the performance of browsers - Vista cache settings
12.2.6 Describe installation, use, and configuration of email software
12.2.7 Set screen resolution and update video driver - Vista display settings
12.2.8 Describe installation of a second operating system - Vista boot.ini file
12.2.9 Windows CLI commands - Troubleshooting commands
12.3 Describe how to upgrade operating systems
12.4 Describe preventive maintenance procedures for operating systems
12.4.1 Schedule automatic tasks and updates
12.4.2 Set restore points
12.5 Troubleshoot operating systems
12.5.1 Review the troubleshooting process
12.5.2 Identify common problems and solutions
12.5.3 Apply troubleshooting skills - Troubleshooting scenarios

Supplemental Content – Windows 7
12.0 Introduction
12.1.3 Windows OS directory structures
12.2.3 Create, view, and manage disks, directories, and files
12.2.4 Identify procedures and utilities used to optimize the performance of operating systems
12.2.5 Identify procedures and utilities used to optimize the performance of browsers
12.2.9 Windows CLI commands
12.3 Describe how to upgrade operating systems
12.4.1 Schedule automatic tasks and updates
12.5.2 Identify common problems and solutions

Chapter 13 Advanced Laptops and Portable Devices
13.1 Describe wireless communication methods for laptops and portable devices
13.1.1 Describe Bluetooth technology
13.1.2 Describe infrared technology
13.1.3 Describe cellular WAN technology
13.1.4 Describe Wi-Fi technology
13.1.5 Describe satellite technology
13.2 Describe repairs for laptops and portable devices
13.3 Select laptop components
13.3.1 Select batteries
13.3.2 Select a docking station or port replicator
13.3.3 Select storage devices - Solid state, Blu-ray
13.3.4 Select additional RAM
13.4 Describe preventive maintenance procedures for laptops
13.4.1 Describe how to schedule and perform maintenance for laptops
13.4.2 Explain how to manage data version control between desktops and laptops
13.5 Describe how to troubleshoot a laptop
13.5.1 Review the troubleshooting process
13.5.2 Identify common problems and solutions
13.5.3 Apply troubleshooting skills - Troubleshooting scenarios


 

Supplemental Content – Windows 7
13.3.3 Select storage devices
13.4.1 Describe how to schedule and perform maintenance for laptops 

Chapter 14 Advanced Printers and Scanners
14.1 Describe potential safety hazards and safety procedures associated with printers and scanners
14.2 Install and configure a local printer and scanner
14.2.1 Connect the device to a local port
14.2.2 Install and configure the driver and software - Vista driver install
14.2.3 Configure options and default settings
14.2.4 Verify functionality
14.3 Describe how to share a printer and scanner on a network
14.3.1 Describe types of print servers
14.3.2 Describe how to install network printer software and drivers on a computer - Vista print jobs, shared printer
14.4 Upgrade and configure printers and scanners
14.4.1 Describe printer upgrades
14.4.2 Describe scanner optimization
14.5 Describe printer and scanner preventive maintenance techniques
14.5.1 Determine scheduled maintenance according to vendor guidelines
14.5.2 Describe a suitable environment for printers and scanners
14.5.3 Describe cleaning methods
14.5.4 Describe checking capacity of ink cartridges and toners
14.6 Troubleshoot printers and scanners
14.6.1 Review the troubleshooting process
14.6.2 Identify common problems and solutions
14.6.3 Apply troubleshooting skills - Troubleshooting scenarios


 

Supplemental Content – Windows 7
14.2.2 Install and configure the driver and software
14.3 Describe how to share a printer and a scanner on a network
14.3.2 Describe how to install network printer software and drivers on a computer

Chapter 15 Advanced Networks
15.1 Identify potential safety hazards and implement proper safety procedures related to networks
15.1.1 Explain fiber-optic safety
15.1.2 Explain cable, cable cutters, and cable cutting safety hazards
15.2 Design a network based on the customer’s needs
15.2.1 Determine a topology
15.2.2 Determine protocols and network applications - Basic VoIP
15.3 Determine the components for your customer’s network
15.3.1 Select cable types
15.3.2 Select an ISP connection type
15.3.3 Select network cards
15.3.4 Select the network device
15.4 Implement the customer’s network
15.4.1 Install and test the customer’s network
15.4.2 Configure the customer’s Internet and network resources - Vista Internet options
15.5 Upgrade the customer’s network
15.5.1 Install and configure a wireless NIC - Static IP
15.5.2 Install and configure a wireless router - Static IP, 802.11, SSID, update firmware
15.5.3 Test a connection - Net, ping, nslookup
15.6 Describe installation, configuration, and management of a simple mail server
15.7 Describe preventive maintenance procedures for networks
15.8 Troubleshoot the network
15.8.1 Review the troubleshooting process
15.8.2 Identify common problems and solutions
15.8.3 Apply troubleshooting skills - Troubleshooting scenarios

Supplemental Content – Windows 7
15.4.2 Configure the customer's Internet and network resources
15.5.3 Test a connection

Chapter 16 Advanced Security
16.1 Outline security requirements based on customer needs
16.1.1 Outline a local security policy
16.1.2 Explain when and how to use security hardware
16.1.3 Explain when and how to use security application software
16.2 Select security components based on customer needs
16.2.1 Describe and compare security techniques
16.2.2 Describe and compare access control devices
16.2.3 Describe and compare firewall types
16.3 Implement customer’s security policy
16.3.1 Configure security settings - SSID, MAC address filtering, WPA2, LEAP, default username and password, firewall configuration, port forwarding, port triggering
16.3.2 Describe configuring firewall – types, port assignments, exceptions
16.3.3 Describe protection against malicious software
16.4 Perform preventive maintenance on security
16.4.1 Describe the configuration of operating system updates
16.4.2 Maintain accounts
16.4.3 Explain data backup procedures, access to backups, and securing physical backup media - NTBackup
16.5 Troubleshoot security
16.5.1 Review the troubleshooting process
16.5.2 Identify common problems and solutions
16.5.3 Apply troubleshooting skills - Troubleshooting scenarios

Supplemental Content – Windows 7
16.4.3 Explain data backup procedures, access to backups, and securing physical backup media 

Acquired Skills
Students who complete this course should be able to demonstrate the following skills:
● Describe the internal components of a computer
● Assemble a computer system
● Install an operating system
● Troubleshoot using system tools and diagnostic software
● Respond to customer inquiries and assist with the resolution of technical issues
● Remove and replace selected components of a laptop
● Upgrade laptop components based on customer needs
● Perform preventive maintenance and advanced troubleshooting
● Remove and replace selected components of a printer/scanner
● Perform preventive maintenance and troubleshooting on components of a printer/scanner
● Install a network; upgrade components based on customer needs and perform preventive maintenance and advanced troubleshooting

Careers/Job Outlook related to CMT 1
Computer Repairers
Computer Support Specialists

Many other career opportunities are available for students who choose to continue their education beyond CMT 1, such as:
Computer and information systems managers
Computer programmers
Computer scientists and database administrators
Computer software engineers
Computer systems analysts
Computer hardware engineers